At Denyva, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below for detailed information on how to request a refund or return.

 

 

Products must be returned within 30 days of the purchase date.

 

Items must be unused, in their original packaging, and in the same condition as received.

 

Proof of purchase (e.g., order confirmation email or receipt) is required for all returns.

 

 

The following items are not eligible for returns or refunds:

 

Gift cards

 

Final sale or clearance items

 

Products that have been used, damaged, or altered

 

 

To request a refund, follow these steps:

 

Contact Us: Reach out to our customer service team at hello@denyva.com. Provide your order number and reason for the return.

 

Approval: Once your return request is approved, we will provide you with instructions on how to return the item.

 

Shipping: Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.

 

Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

 

Refund Issuance: Approved refunds will be processed within 14 business days to your original method of payment.

 

 

If you received a defective or damaged product, you may request an exchange instead of a refund. To initiate an exchange, contact our customer service team at hello@denyva.com

 

 

If you haven’t received a refund after the processing period:

 

Check with your bank or credit card provider, as processing times may vary.

 

Contact us at hello@denyva.com if you still have not received your refund after checking with your financial institution.

 

 

If you receive an incorrect or damaged item, please contact us within 5 days of delivery. We will provide a replacement or refund at no additional cost to you.

 

 

If you have any questions about our Refund Policy, please contact us:

 

Email: hello@denyva.com