Effective Date: 12.15.2024
Thank you for shopping with Denyva Shop. We are committed to delivering your orders efficiently and securely. Please review our shipping policy for details on shipping times, methods, costs, and related information.
1. Processing Times
Order Processing: All orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
Delays: Processing times may vary during peak seasons or due to unforeseen circumstances. We will notify you promptly if there is any delay.
2. Shipping Methods and Costs
Domestic Shipping:
Standard Shipping: 3-7 business days. Costs will be calculated at checkout based on your location and order weight.
Shipping times vary by destination and method selected. Customs clearance may cause additional delays.
International shipping costs will be displayed at checkout.
3. Shipping Restrictions
We currently ship to all EU countries from our European warehouses.
Certain items may have shipping restrictions due to regulations in specific regions.
4. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.
Tracking updates may take up to 24 hours to appear.
5. Lost or Delayed Packages
Lost Packages: If your package is lost during transit, please contact us at hello@denyva.com. We will work with the carrier to resolve the issue.
Delayed Packages: Shipping times are estimates and not guaranteed. Delays may occur due to weather, customs, or carrier issues.
6. Customs, Duties, and Taxes
For international orders, customers are responsible for any customs duties, taxes, or fees required by their country.
We recommend checking with your local customs office for additional information.
7. Damaged Items
If your order arrives damaged, please contact us within 5 days of delivery. Include photos of the damaged item and packaging for faster resolution.
8. Contact Us
For any questions or concerns about our Shipping Policy, please contact us:
Email: hello@denyva.com
